Norman Support Forum - All Forums

Disable Firewall Norman

Mon, 14 May 2012 20:32:04 +0000

I have problems with the firewall of Norman. It goes too far to explain this. What I want is the Norman's firewall always off. I want to use Windows firewall.

After every reset of the PC the Norman firewall is turned on. How can i solve this?

I have Norman Security Suite. The updates are recent.

Re: New installation

Sat, 28 Apr 2012 23:34:04 +0000

I just want to say, I know the Anti-virus program is good but I am very unhappy about the way I am being treated. I tried the free trial for a month, after three days Norman went missing, I could not find it. I re-installed it and it kept saying it was interrupted and it had not been. Why am I prevented from copying the key into the program?
I went to the Norman web site and I was told my account was closed. I said, why not buy the program, so I bought the program and now it will not install and I can not access the help because my account is closed. A weaker person could get really upset. Let me tell you, I am not that strong. I expected to be able to install it at least...
Any suggestions?

NEP 9.0

Sat, 28 Apr 2012 21:12:57 +0000

Hello.
I've updated our servers/clients to NEP9.0, and now i'm having problems with network shares from one of the servers (2008 x64). Programs run from shares on other computers take forever to start. Only way to get things back on track is disabling automatic scan on the server. Network drives are marked for exclusion in the config. Also tried the excusion-list, with no result. Any pointers?

How to remove all traces of Norman Security Suite?

Thu, 26 Apr 2012 20:04:13 +0000

My bank DNB now offers McAfee anti virus instead of Norman. I searched in this forum for how to uninstall Norman Security Suite and downloaded delnss7x.zip which contained delnss7x.exe of 23.02.2011. After running this program, I have no Norman directory either in C:\Program Files (x86), C:\Program Files, or C:. Still the McAfee installer claims it cannot install because Norman Security Suite is installed. I have tried to remove a few elements in Registry after searching the text 'Norman', but this did not help.
There must be some traces of Norman Security Suite still. Any hints what they may be?

install sptd problem

Sat, 21 Apr 2012 09:49:38 +0000

I want to install daemon tools (http://www.daemon-tools.cc/eng/products/dtLite) so I can mount iso files and don't have to burn them to cd. This program installs a driver for secure mount use called SPTD

http://www.disc-tools.com/download/sptd>
SPTD description:
Download
SCSI Pass Through Direct (SPTD) layer (64 bit). Basically SPTD is similar to other access layers used by other programs who provide access to storage devices but it has a lot more features that make this interface unique.
SPTD EULA: http://www.duplexsecure.com/download/SPTD-179.rtf

Everytime it seems that install was done corectlly but afther required reboot the driver is not detected (read not installed) (installer says this). I have tried may time but doesn't work.

I susspect that install is blocked by nvc but I am not sure. There is never a notice of nvc blocking or asking to block or allow.

1) How can I be sure nvc is/isn't the problem?
2) If nvc block this install, how can I tell nvc to allow it?

Thx for any feedback

--
STrek

NSS Screensaver

Tue, 10 Apr 2012 03:00:37 +0000

Hi,

I would like to know on how to disable the DOS screensaver. It appears during the XP booting-up/startup.

Thanks.

Information for my Bachelor essay

Thu, 29 Mar 2012 19:18:02 +0000

Hi!

I would like to ask someone competent (someone, who knows how does this forum work or/and is one of the counselor/moderator helping to others) to help me with my Bachelor essay. One of the parts of my BA essay is comparison of discussion forums providing help to users whose computer is infected by malware. I have a list of questions and I will really appreciate if someone give me about 15 minutes answering these questions. It will really help me! Here are the questions:

General:
- When was the forum established, who did it and why? (the reason/motivation)

This forum section "Virus related":
- How long does this section work?

Counselor/moderator:
- Counselors/moderators are employees of the company? If yes, on what position do they work in the company? If no, where are the people from?
- Counselors/moderators are helping to users on the forum because of their free will or because it is part of their job?
- Counselors/moderators are helping just with the products of your company or do they also help to users if they have inficated their computer by some malware and they do not know, what to do and how to cope with that?
- Are the counselors/moderators helping on other forums, such as techsupportforum, for example? (I suggest that this is their free time activity) If yes, on which one?

Solving malware problems: (this section follow the third question in the previous topic)
- Do you use/have some metodology (or universal procedure) that the counselors/moderators use when they are solving user´s issues with malware? (I know that general procedure for solving malware problems does not exist, but still, you may have some general procedure which counselors/moderators use and adapt according to user´s issue specification)
- Which software tools do you (counselors/moderators) use, when solving user´s issue with malware infication? Why these? Do you use other software tools then just company´s one? Counselors/moderators are using all the same software tools or they are choosing individually software tols which they favor?

Education:
- I suggest, that the counselors/moderators are enough educated for this work. Do you have any kind of system to keep their knowledge of malware and its removal up-to-date?
- When someone want to become a counselor/moderator, what does he/she have to do? What are the conditions to become one of the counselor/moderator? Do you have some program of educating new counselors/moderators? If yes, can you describe it for me? (in sufficient details, if possible)

Cooperation:
- Does your forum (company) cooperate with other forums offering help with solving malware issues? (espacially with forums, such as techsupportforum, geekstwogo, etc., I don´t mean forums of other companies producing antivirus) If yes, can you tell me name of them (or better give me a internet link)?
- How does this cooperation look like? What are the advantages for both sides?

Statistics:
- Do you have some detail statistics of this forum section? If yes, will you give me them?

Finally if there is something interesting about your forum (especially about this section), feel free to tell me about it. I will really appreciate it and it will really help me a lot. If you know some web page or do you have some information (graphs, statistics, news, articles) which are connected to solving problems with malware infication in user´s computers, I will be glad if you give me this information/tables/graphs/links/etc.

One more time, thank you for your time and for your help!

[split] Potential false postive virus alarms

Thu, 22 Mar 2012 11:29:17 +0000

Hi,

I have reported a false positive on our program several times
Here: http://www.norman.com/support/fp/en
and here: falsepositive@norman.no
and got no response.

Currently Norman is the only anti virus provider that is recognizing us as a W32/Downloader

Can you please advise me on what to do?

Regards,
Genieo

Firewall and League of Legends

Wed, 21 Mar 2012 19:34:34 +0000

Hello,

Since around a week, I've been experiencing some problems with the Norman Security Suite Personal Firewall (I believe that is the program that is causing it). After I finished one game of League Of Legends, I can not acces the internet anymore. I can not connect to Skype, load any site or do something that requires internet acces. However, I still am connected to my router, and it does say that I have internet acces (I use W7 64 bit). And when I look at the little Norman icon in the bottom left, I see there is something that I believe is a red circle, with a white X in the middle. And when I 'hoover' over it with my mouse, it says that the Personal Firewall is not active. When I try to disable the Personal Firwall, it won't let me. I do not get a message or anything, it just doesn't respond. I only can regain internet acces when I restart my computer. I hope I have given enough information.

Melvin

Firewall problems

Wed, 21 Mar 2012 17:41:41 +0000

Hello.
My Norman firewall has been acting out lately, after I accidently turned on my windows firewall once. This has been turned OFF and has been kept off since then, but after that incident, I sometimes have to go into my norman firewall, and switch between recommended settings and custom settings, in order to make the firewall from norman turn back on. When the firewall from Norman turns itself off, Im no longer allowed to access any web site etc. Then I get an error saying there's a problem with my DNS. after looking into it, this seems to have something to do with the firewall issue.
I've tried to reinstall the firewall from you two times, but the problem remains.. Any help?

Clients apper twice in Lost & Found on NEM9.0

Fri, 16 Mar 2012 10:36:21 +0000

Having just re-installed NEM9 following earlier problems, I'm trying to make sure all the clients are covered. However in Lost & Found many clients appear twice with exactly the same name & IP address. Some also appear with their NetBIOS name, and again with their FQDN. Why is this, and how can I prevent it?

Many thanks for any help

Upgrade Virus Control 5.99

Thu, 15 Mar 2012 09:32:12 +0000

I have an System with Windows Server 2008 R2, there is an Problem in EventLog. The Version of Norman Virus Control is not compatible with Windows Server 2008... can i upgrade to Norman Endpoint-Protection for Free or is it necessary to buy an License? The Company has an 15 User License for 3 Years...
What is the best methode to remove the Problem? Can I have a link to get the newest Installer for EndpointProtection?

Best Regards

Stefan Zink

NEM9 uninstalled

Wed, 14 Mar 2012 09:21:44 +0000

We've recently upgraded to NEM 9.0, and it has not been a very good experience. Several server reboots required, and also clients. Then on Monday morning I logged onto our Windows 2003 server hosting the NEM9.0 and Norman Endpoint Protection in the systray was asking for yet another reboot. Having restarted, when I try to logon to NEM, the web page states "This Endpoint Manager has been uninstalled". I've tried re-installing NEM but Windows Installer error says "The system administrator has set policies to prevent this installation". I am the system administrator and I certainly have not. Now all the clients on our network are reporting the Norman Endpoint Protection is out of date. I hope someone can help me.

Norman Security Suite 9 works very badly in my pc

Tue, 13 Mar 2012 11:29:12 +0000

Norman Security Suite 9 works very badly in my pc, he makes a noise as if he looked for an application, while I have to execute nothing, the firewall always stops, sometimes, it is the antivirus which stops complétement by saying to me that zanda do not work any more, before I had no it concerns, it is since the passage of the version 8 in the version 9, I have him to uninstall, I look forward to your answers by hoping that you take out a more stable version, because there now, I am annoyed.

Ps: I am French, saddened for my very bad English

Configuration of Windows:

- Windows 7 Pro x64
- Emachines EL1200

NEM and active/passive discovery

Tue, 13 Mar 2012 08:52:05 +0000

Hi, i am using norman endpoint manager v8.10 and have this in a secure zone

due to security my network is designed like this
vlan1 clients and printers with own iprange
vlan 2 servers with own iprange
vlan3 secure nem server with own iprange

My problems is that i have to use active discovery to find clients in vlan1 and vlan2. Passive discovery does not seem to find clients and i have to use active discovery and manually puch ex 10.0.0.1-10.0.0.253....

passive discovery and icmp are on in NEM settings
icmp between vlans are open and also port 2868..

Am i missing something in settings?? Why does not nem find my other networks with passive discovery?? Are there any way to define networks to discover?

Also according to admin guide for NEM 9.X Active discovery is not present so i then cant upgrade because clients are not found with passive discovery....

Double instance of Norman + weird issues

Tue, 13 Mar 2012 05:49:40 +0000

Hi

I have Norman Security Suite installed (version 9). Se attached picture for details. I am having several issues now...

Norman1.png (Size: 12.59 KB / Downloads: 2)

1) After I restart the computer, the Norman Security Suite starts up. After a short while I do have to instances of the Norman running. This is shown in the status bar with two Norman icons. In the task manager I have two processes of "zlh.exe *32", one using a little bit more kB than the others. Right now (5908 kB and 6928 kB). Both are the same file, in the C:\Program Files\Norman\Npm\Bin folder.

Norman2.png (Size: 5.07 KB / Downloads: 0)

Why how come? How to get rid of one of them...

2) After working a while, sometimes 15 minutes, sometimes 10 hours, both Norton icon in the status bar start flashing saying that personal firewall is not running. But when I open the Norman Security Suite Program (main window) it's says it's running properly.

I don't feel safe in this situations and I am wondering if this is can be same issue as in; http://forum.norman.com/showthread.php?tid=4080 ??

Thanks for any help!
Best Regards,
Christian

cannot create groups

Fri, 09 Mar 2012 13:17:36 +0000

After upgrading from v8 to v9, I can no longer create groups in Endpoint Manager

After I enter a group name and click "OK" I receive the following error:

An unknown error occurred. Could not complete the operation.
Function: creategroup
Error code:=0x003a000a

Can you help?

SQL-Server (Localhost XAMPP) not available

Fri, 09 Mar 2012 11:49:48 +0000

Hi there

The Norman SecuritySuite fits my needs perfect so far. But since the last Update (of the Productmanager?) around of the 6th March, I cant reach my MySQL-Server on Localhost (using XAMPP on Windows7 64) on Normans firewall enabled.

Simple Websites on Localhost (normal rendering time ~1-2 sec) are still callable (with encreased render times around factor 10), but when I try to open a local CMS-Website or my Local Database Manager (phpMyAdmin) the sql-server seems to be unvailable and it throws me an mySQL-2002 Error
( http://dev.mysql.com/doc/refman/5.5/en/c...erver.html )

I deleted the 'old' rule, restarted the computer, turned on the HTTP- and SQL-Server, opened phpMyAdmin, granted the 'mysql.exe' right in the Norman-popup, and...... nothing. Still not works (due to a performance/time problem?)

I am a fulltime webdeveloper, and I need both: a firewall and my localhost.

Any tips are welcome

Cheers
Roger

Windows 8

Wed, 07 Mar 2012 08:13:28 +0000

We have been trying the preview of Windows 8 in our environment. It seems Endpoint Protection does not run/install.

"The resource provider is not running"

Do you have plans for a Windows 8 compatible version in the near future, or is it a long way off?

Firewall not turned on

Wed, 07 Mar 2012 02:01:09 +0000

For some reason my firewall is showing up in task bar as not being turned on, yet when i open Norman and click firewall the "disable firewall option is there" I click it it turns off then automatically turns back on.

Is there an Update or some thing that will fix this, as the repair tool seems to not do anything at all, i click the repair option and within the time it take to click start or what ever the button says it say it has repaired and fix, which i highly dought it could fix it in .002 of a nano second.